Any Questions:

The fastest way to contact about your internet order is to contact our customers support at info@happymothers.net

Please always provide your name and order number.

FOR RETURNS click here

Estimated Arrival Date: 

Your order requires processing time and shipping time. The processing time may be different for each item. The shipping time is based on the method of shipment you choose. Estimated arrival date is calculated for each item on the product information page and is also provided at checkout.  For order status information, click here. 

You must be logged in, to be able to track your status. You will be not able to track the status of your order if you do not register account during checkout, or before order.

In addition, some of our products are shipped directly to you from the manufacturer, and it can take additional 3-5 business days, for transit from the manufacturer we do not provide tracking information. If delivery will take longer than 12 business days + processing, you will be promptly notified by email or by phone of possible transit times. We will try to ship all items in one package. However, in order to provide faster service, you may receive more than one package.

Order Status FAQ

 Can I track my order online?

You may track an order by accessing your online account and viewing the order status and tracking information in the order history details. Also, once your order has shipped, a Shipping Confirmation email is sent to you with the name of the carrier and the tracking number. In some cases when the order is shipped directly from the manufacturer, the tracking number can be not provided.

How long will it take for my order to arrive?

Order arrival timelines are dependent upon the product(s) and inventory status. Estimated arrival time is calculated for each item in checkout. For most cases, it is 2-4 days for processing and 7-10 business days for delivery.

Total Delivery Timeline for Alaska and Hawaii orders may take 2-5 additional business days. Total Delivery Timeline for orders shipped from manufacturer orders may take 4-6 additional business days. 

In rare instances, when an item in-stock becomes unavailable after you have placed an order, you will be notified of the status of that order via email.

How can I review the details of an order I have already placed?

Registered users can log into their account and view the order history and details of any order they have placed online.

What is a backorder and preorder?

When a product is labeled as backordered, this means that there is currently none available in stock to ship to the customer immediately. You may still place the order for the item and as soon as the item becomes available, one will be shipped to you.

Did you receive my order?

When an order is placed on happymothers.net, an order confirmation email is sent within 24-48 hours of the time you placed your order.

Can I make changes to my order?

Yes, anytime prior to your order being processed and shipped, you can make changes to your order (which is up till +/- 8h after placing the order). If your order has been processed, you can’t make any changes. For processed and shipped orders you can find more guidance in our Returns section to process a return or exchange.

How can I cancel my order?

Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently. Happymothers.net customer's orders are sent to our warehouses frequently throughout the day for quick fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been processed.

BUY ONLINE, PICK UP IN STORE

What are the features and benefits of ordering items online and then picking up my order(s) at a Happy Mothers store?

The happy Mother’s Pick Up In Store option provides you with the convenience of placing an order on happymothers.net and subsequently picking up your order at a Happy Mothers store location. If you are unable to pickup an order yourself, you may also pre-authorize someone to pick up your order for you.

Why do I need to provide my phone number when placing an order online?

If for some reason there is an issue with a specific store's inventory, a store associate may need to reach you directly to provide additional information in regards to your order.

How will I know my order is ready for pick up?

When your order is ready for pickup, you will receive a Pick Up In Store Notification email, which will

What do I need to bring to the store to pick up my order(s)?

For easy order pickup, please bring the following with you to the store:

-    A government-issued photo ID

-    Your order number or the Pick Up In Store Notification Email

Is the Buy Online Pick Up In Store option available at my local Happy Mothers store?

Buy Online Pick Up In Store is available at Happy Mothers store location:

360 Via Las Brisas # 140

Newbury Park, Ca 91320

Can I purchase/order an item(s) on happymothers.net to give as a gift to someone else?

Yes, you have the ability to order item(s) online as a gift for someone else. Simply enter the recipient's name and address after you've entered your payment information. You will then receive the Order Confirmation Notice, and the recipient will receive the information too.

Happy Shopping

Happy Mothers Customer Care